Leena Instrument

Leena Instrument This company has been verified by this domain - leenainstrument.com

Job Title
Technical support specialist – information technology (IT)
28 - 34 CAD Hourly
Edmonton, Canada
Job Type
Full Time On-site
29 February, 2024

Company Description

At Leena, we take immense pride in providing exceptional services that go beyond your expectations. Our team of highly-skilled technicians are trained to tackle every challenge with ease, ensuring that your laboratory equipment remains in top condition throughout its lifecycle. We work closely with our support team to offer a seamless experience to our customers, and our services extend to a broad range of industries. As an industry leader in healthcare compliance and equipment management services, we offer specialized services such as Analytical Instrument Qualification and Systems Validation, which complies with the regulatory standards of the USA, Europe, and Canada. Our Leena Lab force System is a state-of-the-art database designed to offer customers optimum security and reliability in managing, inventorying, and maintaining their laboratory equipment. Choose Leena today to experience peace of mind and enjoy optimal equipment performance at all times.

  • Project Management
  • PHP
  • ReactJS
  • technology
  • intégration
  • Must have web technical knowledge such as wordpres






  • Master\'s degree
  • or equivalent experience
  • Computer science
  • Information technology
  • Informatics


5 years or more

Green job

 The employer stated that this is a green job because the position:

  • Involves duties and responsibilities that lead to positive environmental outcomes
  • Involves supporting green economy sectors
  • Requires specialized environmental skills or knowledge

Asset languages

  • Urdu
  • Hindi

Work setting

  • Computer hardware or software retailer/wholesaler
  • Willing to relocate
  • Hospital/health care establishment/health institution
  • Private company, corporation or industry
  • Private sector

Job Responsibilities



  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service


  • 3-4 people


Certificates, licences, memberships, and courses 

  • Project Management Professional (PMP)

Experience and specialization

Computer and technology knowledge

  • Android
  • Shell script
  • MAC
  • Linux
  • JavaOS
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Intranet
  • Servers
  • Desktop applications
  • Enterprise Applications Integration (EAI)
  • File management software
  • Security software
  • Word processing software
  • Mail server software
  • Project management software
  • Programming software
  • HTML editing software
  • Website creation and management software
  • Web service design
  • Business diagram software
  • Desktop publishing software
  • Database software
  • Programming languages
  • Software development
  • Oracle
  • SQL
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • PHP
  • WordPress

Area of work experience

  • Quality assurance or control
  • Technical service and/or marketing

Area of specialization

  • Project management
  • E-commerce

Additional information

Transportation/travel information

  • Own transportation
  • Willing to travel regularly
  • Willing to travel for extended periods

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Attention to detail
  • Combination of sitting, standing, walking
  • Bending, crouching, kneeling

Own tools/equipment

  • Computer
  • Internet access
  • Cellular phone

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management


Financial benefits

  • As per collective agreement

Other benefits

  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Parking available